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About this property
Located by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodations in elegant rooms with free WiFi. Castello City Hotel’s air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. At night, you can enjoy your drinks, at the Fifth Floor, lounge café bar and à la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Lively, stylish, and inspiring, it is the perfect venue for a get-together, a business meeting, or just relaxing moments. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City’s 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 1148 feet away from the hotel.
Couples in particular like the location – they rated it 8.4 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular amenities
- Free parking
- Free Wifi
- Airport shuttle
- Family rooms
- Restaurant
- Non-smoking rooms
- 24-hour front desk
- Tea/Coffee Maker in All Rooms
- Bar
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Sustainability
Green Key (FEE)
Guest reviews
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Guests who stayed here loved
- Marco
Canada“Location was perfect/ breakfast was super / costumer service were always available and offer great help” - Stephanie
United States“Theodora at the front desk was incredibly helpful when we checked in. She helped us book a restaurant and gave us recommendations for sights to see. The location was great, there was parking provided, they had water in the fridge for us, there was...” - Iva
Croatia“Breakfast with a nice view to the city and sea. Very close to the airport. Ideal for stepping by if travelling further. The food is excellent, great choice for breakfast.” - Glenn United States“Comfortable rooms, good location, and amazing view from the rooftop restaurant.”
- James
Malta“The staff are absolutely exceptional. Polite, friendly and very helpful. When I return to Crete I will definitely look for Castello City Hotel again.” - Louis United States“The hotel was very clean and up to date, the free breakfast was good, it's in a great location, and the staff was exceedingly helpful.”
- Tabz
Greece“Breakfast was really good with a variety of tastes. The stuff was super friendly in the reception desk and really helpful as we checked in at 1am” - Aayat
United Kingdom“The food for breakfast is soooo good. The location is great too. Would def stay here again if i ever come to heraklio again” - Yiannis Greece“The service of free parking was great! also the staff was very kind”
- Ljubica
Serbia“Cleanliness and service. Friendly staff and communication.”
Hotel area info
Restaurants
- Fifth Floor Restaurant
- CuisineGreek • Local • International
- Open forBreakfast • Brunch • Lunch • Dinner • Cocktail hour
- AmbienceFamily-friendly • Traditional • Modern • Romantic
- Dietary optionsVegetarian • Vegan • Gluten-free • Dairy-free
Amenities of Castello City Hotel
Most popular amenities
- Free parking
- Free Wifi
- Airport shuttle
- Family rooms
- Restaurant
- Non-smoking rooms
- 24-hour front desk
- Tea/Coffee Maker in All Rooms
- Bar
Bathroom
- Toilet paper
- Towels
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
- Shower
Bedroom
- Linens
- Wardrobe or closet
Outdoors
- Outdoor furniture
- Sun deck
- Balcony
- Terrace
Kitchen
- Refrigerator
Activities
- Live sports events (broadcast)
Living Area
- Desk
Media & Technology
- Flat-screen TV
- Cable channels
- Satellite channels
- Telephone
- TV
Food & Drink
- Coffee house on site
- FruitAdditional charge
- Wine/ChampagneAdditional charge
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
- Tea/Coffee maker
InternetWifi is available in all areas and is free of charge.
ParkingFree private parking is available at a location nearby (reservation is not needed).
- Parking garage
- Accessible parking
Front Desk Services
- Concierge
- ATM on site
- Baggage storage
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk
Entertainment & Family Services
- Babysitting/Child servicesAdditional charge
Cleaning Services
- Daily housekeeping
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
Business Facilities
- Fax/PhotocopyingAdditional charge
- Business centerAdditional charge
- Meeting/Banquet facilitiesAdditional charge
Safety & security
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- SafeAdditional charge
General
- Shuttle serviceAdditional charge
- Shared lounge/TV area
- Hypoallergenic
- Air conditioning
- Smoke-free property
- Hypoallergenic room available
- Wake-up service
- Hardwood or parquet floors
- Heating
- Soundproof
- Car rental
- Packed lunches
- Soundproof rooms
- Elevator
- Family rooms
- Airport shuttleAdditional charge
- Non-smoking rooms
- Room service
Accessibility
- Upper floors accessible by elevator
Languages Spoken
- Greek
- English
- French
House rules
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
The number of cribs allowed depends on the option you choose. Check your selected option for more info.
There are no extra beds available at this property.
All cribs are subject to availability.
The fine print
City tour busses can be arranged upon charge.
Please inform Castello City Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
License number: 1027703
